Dear valued patients and friends,

First, I want to thank you for your support during this difficult time. Every message I received checking in on me & my family bolstered my spirits. Every “like” and “share” of my social media posts helped grow my business presence. Every purchase AND every offer to pre-pay for future visits has made a profound difference in my ability to sustain my practice. I am deeply grateful.

It is because of this amazing support, I am able to announce I will be reopening my clinic this Friday, May 15th. My goal is to provide the safest, most comfortable treatment space for all of my guests. In order to accomplish this, I have made the following adjustments:

SCHEDULING

During this initial reopening phase, the office will be open BY APPOINTMENT ONLY from 10am to 7pm on Mondays, Wednesdays, and Fridays. You will also see fewer appointments available each day. This change ensures I have adequate time in between each patient to perform a thorough cleaning & disinfection of the treatment space & common areas; as well as, sufficient PPE to provide your service safely.

The online scheduler can accommodate RETURN ACUPUNCTURE visits only. New acupuncture patients and those wishing to add low-level light therapy to their visit, will need to schedule via phone or e-mail. As the situation improves, reflexology, Raindrop technique®, and facial rejuvenation will be reintegrated back into the offerings.

IMPORTANT: Please do NOT schedule an appointment if you (or someone you have been in contact with over the previous two weeks) are experiencing any of the following symptoms (that cannot be attributed to a chronic condition such as chronic fatigue or IBS):

New cough

New shortness of breath

New fever or feel feverish

New chills or repeated shaking with chills

New fatigue

New sore throat

New loss of taste or smell

New nasal congestion

New muscles aches that are not caused by specific activity such as exercise

New diarrhea

CANCELLATION POLICY

During this time, there will be NO CHARGE for late cancellations due to illness (or suspected illness). Please reach out directly to your general provider for next steps of care. You may reschedule your acupuncture visit two weeks after your LAST symptom has cleared.

FACE MASKS

Currently, practice guidelines highly recommend both patient and practitioner wear a face mask during the visit. I am asking patients to kindly wear a mask to help keep me safe since I will be exposed to multiple people each day. I do anticipate that there may be portions of the treatment where your mask will need to be removed (ie face down for a back treatment). I will provide a way for you to safely remove your mask and keep it clean until you are ready to reuse it.

DAY OF APPOINTMENT

Please remain in your car until your appointment time. The chair outside the office has been removed to respect social distancing guidelines and you will find the reception door locked until 3-5 minutes before your appointment. Please take this time to visit the restroom, wash your hands, and (if you haven’t already) put on your face mask. Once I am ready for you, I will open the door and do a quick no touch temperature check BEFORE entering the office. Once inside, we will head straight to the treatment room. I am unable to accommodate additional guests at this time. If someone has accompanied you to your visit, please have them wait outside in the car for you.

HOW AM I PREPARING FOR YOU?

I am allotting a full 30 minutes in between each patient to ensure adequate time for the cleaning & disinfection of the treatment space as well as the common areas with an EPA & FDA registered hospital grade disinfectant. This disinfectant is fragrance free, non-irritating to the eyes and skin, contains no harsh chemicals, and the active breaks down into water and oxygen...so it’s safer for you and the planet! I will also be using this time to run a full cycle of my new UltraHEPA air purifier.

In addition to a face mask, I will be wearing biodegradable nitrile gloves (safe for those with latex allergies and kinder to the planet!).

Thieves foaming hand soap will be available in both restrooms. This plant-based soap is excellent at cleaning your skin without over drying it & it has been my preferred soap during this time of “extra” hand-washing. The formula contains no sulfates, dyes, synthetic fragrances, or harsh chemicals. You will also find Thieves Hand Sanitizer available for your use.

PAYMENT

If you prefer a no touch payment method, please let me know prior to the day of your appointment so I may send you an invoice. All payments are due at (or before) time of service.

FOR THOSE WHO AREN’T READY

If you’re not quite ready to venture back out, you’re in a higher risk group, or just feel safer at home, please stay home. I will still be available to assist you remotely and will continue to offer nutritional/herbal supplements via delivery or curbside pick-up. If you are a current patient of mine, you are eligible to have your Standard Process and/or MediHerb products delivered straight to your home via Patient Direct. Please contact me for the access code. You may also enjoy my new favorite self-care tool…ear seeds! Available in customized condition kits, ear seeds have been integral to my well-being over the past two months for everything from stress & anxiety to low back pain and immunity support.

Thanks for reading to the end! I know this was A LOT of information. During this time of great uncertainty, having an idea of what to expect when you return to your favorite places can be very reassuring and I want to make your transition back to care as seamless as possible. Please feel free to reach out with any questions.

Best health,

Diane